At Rogers, we deal with sensitive customer data every day and we do our utmost to protect this information – customers trust us to do so and it is the right thing to do. From time to time, we receive requests from law enforcement agencies for access to this information as part of an investigation.
We only disclose this information when it is required by law, or in emergency situations. Each request is carefully reviewed by Rogers’ team of dedicated professionals before it is processed. We disclose the number of requests we receive through our annual Transparency Report. This year, for the first time, in a bid to increase transparency, the report also contains details on customer access requests for information.
Requests for information normally focus on cell phone location and customer call detail records. We have strict guidelines on what we can disclose which are driven by the laws that govern privacy, and lawful access requests.
This report is an important part of our commitment to protecting our customers information. For the full details, read the 2018 Transparency Report to learn more about how Rogers responds to requests for information.
July 4, 2019