Skip to main content

What we're doing for our Connected Home customers.

We’re helping you stay connected, informed and entertained.

As many Canadian families start their extended March Break staycations, our Ignite TV and Digital TV customers can enjoy a free preview of a rotating selection of channels, from March 16 until April 30, including popular content for the whole family. Families can enjoy Disney, Disney Jr., Family Channel, Family Jr., YTV, Treehouse, Teletoon, and ABC Spark. We also have FX and news channels CP24, CTV News Channel and CBC News Network on rotation. Multicultural New Tang Dynasty and TV Asia are also in the mix. New channels will continue join the rotation – visit Rogers.com/freepreview or say “free preview” into your Ignite TV voice remote to see what’s new.

We are helping home phone customers stay connected by waiving long distance voice calling fees across the country to help Canadians stay connected during this uncertain time, from now until April 30. Also, until May 31, Rogers and Fido have temporarily removed data usage caps for customers on limited home internet plans so they can stream, surf, and connect without worrying about internet overages.

Cable FAQ

We will be offering a rotation of select channels between March 16, 2020 to April 30, 2020.

We will continue to add new channels to the rotation until April 30, 2020. To discover what’s new, visit Rogers.com/freepreview or say “free preview” into your Ignite TV voice remote.

As part of the offer, we will continually rotate the channels that will be available. To discover what’s new, visit Rogers.com/freepreview or say “free preview” into your Ignite TV voice remote.

Internet FAQ

To give our customers more flexibility and peace of mind, we are temporarily lifting data usage caps on our Rogers and Fido home internet plans so that any data usage starting on March 13, 2020 will not be applied to your monthly data allotment.

Please keep in mind that usage amounts are reflected on your statements in the month after they were incurred so you may still see charges from previous months.

The temporary lift on data usage caps is in effect until May 31, 2020. We will continue to monitor the developing situation and will assess if any further changes are needed.

Our Rogers and Fido customers on home internet plans that include monthly data usage amounts,

There are no overage fees on our Connected for Success and Connected Families plans.

There is nothing you need to do to take advantage of this offer. We will automatically waive any additional data usage on your account.

Rogers and Fido are also ensuring that services will not be suspended or disconnected for any customers experiencing financial difficulties over the next 90 days. In addition, we will support our customers facing financial uncertainty because of COVID-19 with more flexible payment options.

Currently, there are no impacts to our operations and we continue to monitor our networks. We have multiple layers of redundancy built in to our networks and are ready to manage capacity quickly if we see greater consumer demand or usage patterns change significantly.

We know you rely on our services and networks, and keeping you connected is critical now more than ever. We are actively monitoring our network performance and are ready to manage capacity quickly if we see greater consumer demand.

Home Phone FAQ

Yes, we will automatically waive any Canadian long distance voice calling charges for all Rogers Home Phone customers until April 30, 2020 so you can stay connected to family and friends across the country.

Ignite bundles have Canadian long distance included their bundles so you can continue to use it without worry.

We will cover your long distance calling between March 16, 2020 to April 30, 2020.

This offer began on March 16, 2020 until April 30, 2020. At this time, there will not be any retroactive credits for any long distance calls made before March 16.

There is nothing you need to do to take advantage of this offer. We will automatically waive these charges on your account.