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What we're doing for our Wireless customers.

We’re helping you stay connected.

We are helping home phone and wireless customers and small businesses across all our brands – Rogers, Fido, and chatr – by waiving long distance voice calling fees across the country to help Canadians stay connected during this uncertain time, from now until April 30.

During this same period, for Canadians on postpaid plans and small businesses who need to be outside Canada or are making their way home, Rogers and Fido will also waive Roam Like Home, Fido Roam, and pay-per-use roaming fees in all available destinations. This includes over 180 places, including the United States and Mexico.

Message from the Government of Canada

You are currently travelling abroad and the Government of Canada has asked that we send you this message on its behalf in light of the current public health situation.

Rogers Msg: This is a message to Canadians traveling abroad from the Government of Canada.

Registering online will help the Government contact you: bit.ly/3b8SM5A
For emergency assistance, email sos@international.gc.ca or call +1 613 996 8885
You can also contact a Canadian embassy or consulate: bit.ly/2TXpVvo
You can find travel advisories here: bit.ly/2x62Uxz

If you are a Rogers postpaid customer, there is no additional charge for data roaming or to call the phone number in the text message because we are waiving all roaming fees for postpaid customers until April 30, 2020. If you are a prepaid customer, your regular rates apply.

Please visit the links or contact the phone number in the text message you received. You can also visit the Government of Canada’s website directly at Canada.ca.

FAQ

We are waiving long distance charges and local charges for wireless and wireless home phone customers for calls to anywhere in Canada between March 16th and April 30th, 2020.

Rogers and Fido: No, charges will automatically be removed for Pay per use roaming, Roam Like Home/Fido Roam and Canada wide long-distance charges for customers who use these services between March 16th and April 30th, 2020.

chatr: No, charges will automatically be waived for Canada wide long-distance calling charges for customers who use these services between March 16th and April 30th, 2020.

Rogers and Fido: We will automatically be removing Pay per use roaming, Roam Like Home/Fido Roam and Canada wide long-distance charges for post-paid customers who use these services between March 16th and April 30, 2020.

chatr: We will automatically be waiving Canada- wide long-distance charges for chatr customers accounts who use these services between March 16th and April 30, 2020.

March 16 – April 30, 2020.

Rogers and Fido are also ensuring that services will not be suspended or disconnected for any customers experiencing financial difficulties over the next 90 days. In addition, we will support our customers facing financial uncertainty because of COVID-19 with more flexible payment options.

Devices are considered a high-touch surface. Please click here for our smartphone safety guide.

Currently, there are no impacts to our operations and we continue to monitor our networks. We have multiple layers of redundancy built in to our networks and are ready to manage capacity quickly if we see greater consumer demand or usage patterns change significantly.

We know you rely on our services and networks, and keeping you connected is critical now more than ever. We are actively monitoring our network performance and are ready to manage capacity quickly if we see greater consumer demand.