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What we're doing to protect our customers & employees.

As the COVID-19 situation continues to evolve, we are taking the necessary steps to continue supporting our customers, our employees and our communities, and to keep you connected to the information you need, and to the people you love the most.

At this time, our top priority is ensuring the health and safety of our customers, partners and team members, while keeping you connected to the information you need, and to the people you love the most. That means we are taking important and necessary actions to limit the impact of COVID-19 in our communities.

FAQ

We know you rely on our services and networks, and keeping you connected is critical now more than ever. We are actively monitoring our network performance and are ready to manage capacity quickly if we see greater consumer demand.

Federal and provincial governments have recognized telecommunications as an essential service. The safety and comfort of our customers and our employees remains our top priority as we continue to work to make sure you stay connected. We are following best practices recommended by local and international public-health authorities across our operations. This includes increased safety tools and sanitizing procedures for all customer-facing activities.

Our retail employees and Rogers Professional Technicians are committed to providing a safe environment for our customers and are following best practices from public health authorities including enhanced sanitization and health and safety protocols.

Our technicians in the field are all equipped with safety kits in their trucks that include protective gloves, hand sanitizer and disinfectant wipes to be used before and after visiting customers’ homes. Customers will have the choice to reschedule service appointments, postpone or opt for self-installation.

We are following best practices recommended by local and international public-health authorities throughout our entire operations, including our workplaces. This includes ensuring members of our critical teams are working in different locations, following guidance from public-health authorities on sanitisation, social distancing and other proactive health and safety measures.

Retail FAQ

We know there is a lot of uncertainty as things continue to evolve during this time. To protect the health and well-being of our team members and our customers while continuing to keep Canadians connected, we’re making some temporary changes in our retail stores to limit the impact of COVID-19 in our communities.

Starting March 18, we will be closing most of our retail locations until April 14. While it won’t be business as usual, we’ll continue to be there to support our customers at 88 retail locations across the country to deliver critical services.

Customers can continue to reach out to us for all their product and service needs. Our self-serve platforms, call centres and chat options are fully operational and here to help.

We looked at where stores were located, both geographically and to help reduce health risks, like closing mall locations. We also looked at what brands and services they offered to make sure our Rogers, Fido, and chatr customers can continue to be served in their communities.

Customers can top up through Mychatr online or the app. Alternatively, there are over 10,000 essential retail businesses across Canada where you can purchase chatr top-up cards. Visit chatrwireless.com/covid-19 for more details.

We’re balancing keeping Canadians connected through our critical networks and services and ensuring the health and well-being of our customers and team members.

Customers can continue to reach out to us for all their product and service needs. Our self-serve platforms, chat options and call centres are fully operational and here to help.

We are implementing measures in these stores to keep our teams and customers safe, including: reduced hours of operations at these locations from 12PM to 6PM local time; limiting the number of people in our stores at one time; adjusting the layout of our stores to help promote social distancing; and adding new health and sanitation procedures.

Stores will be closed until April 14. We’ll continue to monitor the situation closely and keep our teams and customers informed about any changes.

Visit Rogers, Fido, Chatr for a full list of open retail locations and the latest updates.