Security & Privacy
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Protect yourself and your family

We take protecting our customers’ privacy very seriously and that’s why we’re committed to helping our customers protect their own information and account data from frauds and scams.

 

Our products and services touch millions of lives every day connecting people, businesses and society with each other and the world around them. The world of possibilities to learn, grow and connect expands each time a new technology platform, app or site is launched. But there are risks, too.

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Stolen or Lost Devices or SIM Cards

If you suspect your device or SIM card has been compromised in any way, please contact Rogers at 1 (888) 764-3771 immediately. We’ll add your device to the national list for lost or stolen mobile devices so it can’t be used on any network in Canada.

Learn More
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Malware

Malware is malicious software that is transmitted through the internet and can be installed on your phone or computer when you download certain apps or files, or if you visit certain websites. It lets criminals access your devices to disrupt operations or to change or steal data.

Learn More
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Port Fraud & SIM Swaps

These are two types of frauds where scammers target your personal information to impersonate you and access banking and other accounts linked to your phone. They issue requests to port (or transfer) your phone number to a different wireless service provider or request a SIM swap, so they can gain access to your phone number.

Learn More
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Identity theft

Identify theft takes place when someone collects or acquires another person’s personal information for criminal purposes. The information can then be used to make purchases and apply for credit cards or loans, without the victim’s consent or knowledge, usually leading to outstanding debts and negatively impacted credit.

Learn More
Closeup of adult using laptop at home

Phishing

Phishing refers to a fake email message that tries to trick someone into unknowingly doing something that puts them at risk. This can include sharing personal information or downloading viruses, like malware or spyware.

Learn More
Closeup of adult hands holding phone above table

Scam Calls/Caller ID Spoofing

Scam calls are a form of fraudulent activity with the goal of stealing your money or your information. Caller ID spoofing is when a caller deliberately changes the information transmitted to your caller ID display to disguise their identity, so you’ll answer the call.

Learn More
Closeup of adult using laptop at home

Employment Scams

Scammers have continued to evolve their tactics so they can steal your money or your personal information. Recently, they have been creating fake job postings and posing as HR representatives while using the names of real Canadian companies like Rogers.

Learn More
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Person using MyRogers app on a smartphone

Stolen or Lost Devices or SIM Cards

If you suspect your device or SIM card has been compromised in any way, please contact Rogers at 1 (888) 764-3771 immediately. We’ll add your device to the national list for lost or stolen mobile devices so it can’t be used on any network in Canada.

Learn More
Closeup of adult using laptop at home

Malware

Malware is malicious software that is transmitted through the internet and can be installed on your phone or computer when you download certain apps or files, or if you visit certain websites. It lets criminals access your devices to disrupt operations or to change or steal data.

Learn More
Closeup of adult hands holding phone above table

Port Fraud & SIM Swaps

These are two types of frauds where scammers target your personal information to impersonate you and access banking and other accounts linked to your phone. They issue requests to port (or transfer) your phone number to a different wireless service provider or request a SIM swap, so they can gain access to your phone number.

Learn More
Closeup of adult using laptop at home

Identity theft

Identify theft takes place when someone collects or acquires another person’s personal information for criminal purposes. The information can then be used to make purchases and apply for credit cards or loans, without the victim’s consent or knowledge, usually leading to outstanding debts and negatively impacted credit.

Learn More
Closeup of adult using laptop at home

Phishing

Phishing refers to a fake email message that tries to trick someone into unknowingly doing something that puts them at risk. This can include sharing personal information or downloading viruses, like malware or spyware.

Learn More
Closeup of adult hands holding phone above table

Scam Calls/Caller ID Spoofing

Scam calls are a form of fraudulent activity with the goal of stealing your money or your information. Caller ID spoofing is when a caller deliberately changes the information transmitted to your caller ID display to disguise their identity, so you’ll answer the call.

Learn More
Closeup of adult using laptop at home

Employment Scams

Scammers have continued to evolve their tactics so they can steal your money or your personal information. Recently, they have been creating fake job postings and posing as HR representatives while using the names of real Canadian companies like Rogers.

Learn More

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Rogers logo

Shaw, Rogers and Quebecor Welcome the Decision by the Federal Court of Appeal

Companies are working to secure final approval of transactions CALGARY, TORONTO and MONTREAL January, 24, 2023 – Rogers Communications Inc., Shaw Communications Inc.,  ...

Rogers Reaches Halfway Point in Wireless Expansion along B.C. Highway 14

Five towers between Sooke and Port Renfrew are already in service, all seven towers on track to enter service by  ...

Rogers Communications announces the passing of Alan Horn

Toronto, ON (Jan. 16, 2023) – It is with profound sadness that Rogers Communications announces the passing of Alan D. Horn, devoted company  ...