We take protecting our customers’ privacy very seriously and that’s why we’re committed to helping our customers protect their own information and account data from frauds and scams.
Frauds and Scams
Our products and services touch millions of lives every day connecting people, businesses and society with each other and the world around them. The world of possibilities to learn, grow and connect expands each time a new technology platform, app or site is launched. But there are risks, too. Read on to learn how to identify and protect yourself against common frauds and scams.
If you suspect your device or SIM card has been compromised in any way, please contact Rogers at 1 (888) 764-3771 immediately. We’ll add your device to the national list for lost or stolen mobile devices so it can’t be used on any network in Canada.
Malware is malicious software that is transmitted through the internet and can be installed on your phone or computer when you download certain apps or files, or if you visit certain websites. It lets criminals access your devices to disrupt operations or to change or steal data.
These are two types of frauds where scammers target your personal information to impersonate you and access banking and other accounts linked to your phone. They issue requests to port (or transfer) your phone number to a different wireless service provider or request a SIM swap, so they can gain access to your phone number.
Identify theft takes place when someone collects or acquires another person’s personal information for criminal purposes. The information can then be used to make purchases and apply for credit cards or loans, without the victim’s consent or knowledge, usually leading to outstanding debts and negatively impacted credit.
Phishing refers to a fake email message that tries to trick someone into unknowingly doing something that puts them at risk. This can include sharing personal information or downloading viruses, like malware or spyware.
Scam calls are a form of fraudulent activity with the goal of stealing your money or your information. Caller ID spoofing is when a caller deliberately changes the information transmitted to your caller ID display to disguise their identity, so you’ll answer the call.
Scammers have continued to evolve their tactics so they can steal your money or your personal information. Recently, they have been creating fake job postings and posing as HR representatives while using the names of real Canadian companies like Rogers.
Forward the email message to abuse@rogers.com.
Forward the email message to CASL.COMPLIANCE@rci.rogers.com.
Forward the text message from a Rogers or Fido phone to 7726 (SPAM).
If you received a spam phone call that appears to have come from Rogers/Fido report the call to Customer Care at 1(888) 764-3771 for Rogers, or 1 (888) 481-3436 for Fido.
If you received a spam phone call from any other person/company, report it to the Canadian Anti-Fraud Centre at antifraudcentre.ca or 1-888-495-8501.
If you believe you are a victim of fraud or worry that you may have been targeted, please report this activity to both:
Please call Customer Care: 1 (888) 764-3771 for Rogers or 1 (888) 481-3436 for Fido.
