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How one service technician’s quick thinking made a life-saving impact

August 18, 2021


Every day, our technical operations teams tackle unpredictable scenarios while out in the field: weather conditions, wildlife activity, emergencies, all in addition to equipment troubleshooting and ensuring Canadians and communities are kept connected to what matters most. Our team members are ready for the unexpected, while delivering consistent service that helps improve the customer experience.

Theo, a Rogers service technician, was responding to a scheduled service call for an Ignite Internet customer when he realized this wasn’t going to be just a normal day on the job. Thanks to his quick thinking and courage, Theo’s actions made an unforgettable difference to the customer’s life and saved the day from disaster.

Theo is someone who focuses not just on the work that they do, but also cares about the communities they live and work in every day. Thank you, Theo, for putting the customer’s safety first and stepping up to the plate!