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Keeping Canadians Connected: We’re here to support our customers and their families through this critical time

March 16, 2020

Articles

Offering our customers free services and support, including free access to TV shows and movies, Canada-wide long distance, global roaming and more in response to COVID-19

We know that there is a lot of uncertainty in your daily life right now. One of the things you don’t have to worry about is staying connected.  As we navigate the evolving public health situation, we’re leveraging the power of our networks and unique assets to keep you connected to the information and people that matter most.

We’re helping you stay connected

We are helping home phone and wireless customers and small businesses across all our brands – Rogers, Fido, and chatr – by waiving long distance voice calling fees across the country to help Canadians stay connected during this uncertain time, from now until April 30.

During this same period, for Canadians on postpaid plans and small businesses who need to be outside Canada or are making their way home, Rogers and Fido will also waive Roam Like Home, Fido Roam, and pay-per-use roaming fees in all available destinations. This includes over 180 places, including the United States and Mexico.

Rogers and Fido are also ensuring that services will not be suspended or disconnected for any customers experiencing financial difficulties over the next 90 days. In addition, we will support our customers facing financial uncertainty because of COVID-19 with more flexible payment options.

Also, until May 31, Rogers and Fido have temporarily removed data usage caps for customers on limited home internet plans so they can stream, surf, and connect without worrying about internet overages. 

We’re keeping you informed and entertained

As many Canadian families start their extended March Break staycations, our Ignite TV and Digital TV customers can enjoy a free preview of a rotating selection of channels, from March 16 until April 30, including popular content for the whole family.

Families can enjoy Disney, Disney Jr., Family Channel, Family Jr., YTV, Treehouse, Teletoon, and ABC Spark. We also have FX and news channels CP24, CTV News Channel and CBC News Network on rotation. Multicultural New Tang Dynasty and TV Asia are also in the mix.

New channels will continue join the rotation – visit Rogers.com/freepreview or say “free preview” into your Ignite TV voice remote to see what’s new.

We’re helping business customers work from home

We know that this public-health issue is impacting how we work by changing the operations of offices, workplaces and businesses — including an increased need for “work from home” solutions.  To help small businesses stay connected, in collaboration with Microsoft, we are offering Microsoft Teams and Office 365 collaboration solutions free for six months.  These tools can help small businesses implement affordable “work from home” technologies to stay productive and connected during this time. Details, as well as other work from home technology solutions can be found here.

Stay healthy, stay connected!