News & Ideas
All Articles

You Rang? Report finds Atlantic Canadians expect most human interaction to be via mobile in the future

Over half (60%) of Atlantic Canadians think mobile wallet apps will
replace physical credit or debit cards.

Over a third (37%) of Atlantic Canadians expect apps to become their
butler and draw baths, cut the lawn, vacuum and even do the laundry

MONCTON, NB, Dec. 27, 2013 /CNW/ – Canadians are not only embracing the
technology that keeps them connected, but they clearly depend on it. 
In fact, more than half of Atlantic Canadians say they would give up
alcohol, sports, coffee, their car, pet, or even their best friend in
exchange for always-on internet access.  And it’s not just smartphones,
tablets and computers keeping them connected – Canadians are already
heavy users of accessories and customized apps, and expect technology
to be even more integrated into their lives within the next five years.

According to the latest Rogers Innovation Report, commissioned by Rogers
Communications and conducted by Harris-Decima, Canadians are optimistic
about the future; from virtual butlers to communicating with pets, they
envision a world where technology will unleash a connected reality
beyond one’s imagination. Almost half of Atlantic Canadians say they
expect most human interaction to be done via text, social media and
email on mobile devices in the next five years.

“Enhanced networks are leading to a rise in internet usage in Canada,
creating ‘Generation D’ – a group that lives and breathes life through
mobile devices and that shares an optimistic view of what’s next,” said
Raj Doshi, senior vice-president, products, Rogers Communications.
“Over the next few years, technology will continue to shift into high
gear, offering consumers completely personalized connected experiences
anytime, anywhere.”

Canadians are becoming a Device Generation or ‘Generation D’. Today, the
majority (52%) owns a smartphone and they’re not letting go, spending
an average of 70 per cent of the day within reaching distance of their 
phones. Social media on smartphones reached new heights this year, with
a quarter (25%) of Canadians admitting to Tweeting or Facebooking
someone while in the same room; not surprisingly, over half (52%) of
Gen Y tapped into this trend. Atlantic Canadians had the biggest
‘app-etite’ for social networking, with seventy-eight per cent of East
Coast residents loading their devices with these apps compared to the
rest of Canada at sixty-seven per cent. In 2013, Canadians equipped
their smartphones and tablets with a buffet of twenty-five apps on
average. Some of the most popular apps were Snapchat for Gen Y (46%)
and Facebook (74%) for the majority of Canadians.

Looking ahead, Canadians envision an increasingly virtual reality,
powered by tailored apps and faster networks. From connected closets to
cars, virtual wallets and interactive TV, here is a snapshot of what
Canadians’ expect in the future: 

  • Connected concierge: Over a third (37%) of Atlantic Canadians expect apps to become their
    butler, to draw baths, cut the lawn, vacuum and even do their laundry.
  • An app a day could keep the doctor away:  Over half (52%) believe apps will connect them to physicians and
    two-in-ten of Atlantic Canadians think apps will even predict life
    threatening health issues.
  • Mind e-reader: One-in-four Atlantic Canadians (40%) expect their devices to read their
    mood and help them communicate with their pets.
  • Steer clear: A majority (90%) of Atlantic Canadians believe that cars will
    anticipate accidents and provide weather alerts, compared to
    eighty-four per cent of the national average.
  • Cut the plastic and tap into purchases: By 2019, sixty per cent of Atlantic Canadians expect to throw out their
    physical wallets, to be replaced with mobile wallets that include
    credit and debit cards, and personal ID.
  • Choose your own adventure: Just under half (49%) of Canadian TV viewers will take to social media
    to alter a show’s plot by voting in real-time.
  • Character copycat: Today we love Don Draper, and tomorrow we’ll look like him. The
    majority of Canadians (64%) believe they will eventually purchase
    products directly from live programming.

Canadians are a step ahead, envisioning the possibilities that gadgets
and apps could bring to the future. While, forty-eight per cent need to
play catch-up and get on-board with smartphone technology, ‘Generation
D’ already anticipates the smartphone of 2019 that includes retina
scanners (53%), built in projectors (25%), augmented reality (46%) and
3D screens (33%). Continuing with the connected trend, one quarter
(25%) of Canadians see themselves sporting at least two connected
accessories within the next five years. 

For a summary of the key findings, click here or check out the “Generation D is Here” video.

About the Survey
An online survey was conducted by Harris/Decima among a national sample
of n=1,009 Canadian panelists, aged 16+ who own either a smartphone or
tablet device for personal use.  The survey was administered in both
English and French between November 21st and December 2nd, 2013.  The
data is weighted to replicate the actual population distribution by
age, gender and region according to the 2011 Census.

About Rogers Communications
Rogers is a diversified Canadian communications and media company. We
are Canada’s largest provider of wireless voice and data communications
services and one of Canada’s leading providers of cable television,
high speed internet and telephony services. Through Rogers Media we are
engaged in radio and television broadcasting, televised shopping,
sports entertainment, magazines and trade publications, and digital
media. We are publicly traded on the Toronto Stock Exchange (TSX: RCI.A
and RCI.B) and on the New York Stock Exchange (NYSE: RCI). For further
information about the Rogers group of companies, please visit www.rogers.com.

SOURCE Rogers Communications Inc.