Access to Information
Customers can access any of their personal information retained by us, including account notes, call recordings, or call detail records, by contacting our Privacy Office. An access request can be made through our Privacy information request form or by mailing a letter to the following address:
Chief Privacy Officer
Rogers Group of Companies
333 Bloor St. E.
Toronto, ON, M4W 1G9
We do not collect and retain the following types of information:
- content of telephone conversations across our networks (other than recordings of calls made to our customer care centre, which are recorded for quality and training purposes);
- the content of your text, picture and video messages;
- content of the applications you use; and
- internet search history.
A court order is required to obtain incoming call detail information. For call and text detail records, only information from the last 13 months is available. Any information beyond the last 13 months is not saved.