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Connected For Success

Newfoundland

Apply as:

If you are a tenant of a non-profit housing provider or co-op, please proceed with the steps below to determine if you are eligible.

STEP 1:
Visit here to confirm you live within our current service area.

Please note: We are only able to provide the Connected for Success program to customers residing within our current Internet service area.

STEP 2:
Is your housing organization a partner with Connected for Success? If not, please have them complete the application process listed on our home page. If so, please proceed to step 3.

STEP 3:
Please call 1-866-689-0758 to set up your account. When speaking with our representatives, please reference your housing partner organization.

If you are a recipient of income support, please proceed with the steps below to determine your eligibility.

STEP 1:
Visit here to confirm you live within our current service area.

Please note: We are only able to provide the Connected for Success program to customers residing within our current Internet service area.

STEP 2:
Once you have determined that you reside within our service area, please provide a copy of a letter confirming you are in receipt of income support (which you can obtain by contacting the Department of Immigration, Skills and Labour), along with a filled out application form – download here. Please note that documentation will be used for eligibility verification and then deleted or shredded.

Both the copy of your income support letter and your application form can be emailed to cfsapplication@rci.rogers.com or by regular mail to the following address:

Rogers Communications Inc.
Attn: Connected for Success Internet Program
857 York Mills Road
Toronto, ON M3B 1Z1


If the application form does not work, please provide your contact information (Full Name, Phone Number and/or Email Address and Home Mailing Address) in the email you send with the copy of your ODSP statement of assistance.

STEP 3:
If you are approved, a member of our Customer Care team will be in touch with you within 2 weeks to set up your account. An assessment of your needs will be discussed in the call with our representative. If necessary, we encourage you to enlist the help of a friend, family member or case worker to apply on your behalf. If you are planning on having a third party call in on your behalf, please include this letter of authorization with your application.

If you are a recipient of Guaranteed Income Supplement (GIS), please proceed with the steps below to determine your eligibility.

STEP 1:
Visit here to confirm you live within our current service area.

Please note: We are only able to provide the Connected for Success program to customers residing within our current Internet service area.

STEP 2:
Once you have determined that you reside within our service area, please provide a copy of your most recent Statement of Old Age Security T4A(OAS) along with a filled out application form – download here. Please note that documentation will be used for eligibility verification and then deleted or shredded.

Both the copy of your recent Statement of Old Age Security T4A(OAS) and your application form can be emailed to cfsapplication@rci.rogers.com or by regular mail to the following address:

Rogers Communications Inc.
Attn: Connected for Success Internet Program
857 York Mills Road
Toronto, ON M3B 1Z1


If the application form does not work, please provide your contact information (Full Name, Phone Number and/or Email Address and Home Mailing Address) in the email you send with the copy of your ODSP statement of assistance.

STEP 3:
If you are approved, a member of our Customer Care team will be in touch with you within 2 weeks to set up your account. An assessment of your needs will be discussed in the call with our representative. If necessary, we encourage you to enlist the help of a friend, family member or case worker to apply on your behalf. If you are planning on having a third party call in on your behalf, please include this letter of authorization with your application.

We participate in Connecting Families, an initiative of the Government of Canada. Our participation builds on the work of our existing program, Connected for Success, and helps families receiving Maximum Child Care benefit access the digital world for $9.99.

Frequently Asked Questions

What is Connecting Families?

Connecting Families will help bridge the digital divide for low-income Canadian families who may struggle to afford access to home Internet. Participating internet providers, including Rogers, Bell, Cogeco, SaskTel, Shaw, TELUS and Videotron, will voluntarily offer discounted home Internet service to randomly selected families who currently receive the maximum Canada Child Benefit.


What will participants receive?

Rogers will offer the same product as Connected for Success, which includes 25 Mbps download speed, 100 GB of data usage, a free installation and modem rental for $9.99/month + taxes.


How do I find out if I qualify for Connecting Families?

Families who currently received a maximum Canada Child Benefit will be selected randomly to participate in this initiative. They will be contacted directly by the Government of Canada through a direct mail-out. Instructions on how to apply for the program will be provided in the letter.


I received a letter stating that I’m eligible for Connecting Families, what do I do now?

To sign up for the initiative, please visit www.connecting-families.ca and enter the code provided within the letter.


What are the eligibility criteria?

The initiative was designed to connect low-income families to the Internet. Rogers and the other participating ISPs are not responsible for determining eligibility and will not have access to any taxpayer information.


I am currently on Connected for Success, but I think I might qualify for Connecting Families as well, does my internet plan change?

No. If you are already receiving $9.99/month internet through Connected for Success, you can remain on that plan, no changes will appear on your monthly invoices.