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Latest updates from Rogers.

Check back regularly for the latest updates.


A message from Rogers:

Rogers announced today two new partnerships to expand its community support during COVID-19, by bridging the digital divide and helping raise awareness for the critical needs of vulnerable women and children.  “This public health crisis compels all of us to take special care of those who need our help more than ever before,” said Joe Natale, President and Chief Executive Officer, Rogers.  “We are pleased to help support the great work being done by Big Brothers Big Sisters Canada and Women’s Shelters of Canada as they help ensure some of our most vulnerable community members are kept safe and connected.”  

Learn more here.


A message from Rogers:

March 27, 2020 – In light of this rapidly evolving public health situation, we’ve decided to extend our temporary store closures until April 14 for the safety and well-being of our customers and employees. There are still 88 Rogers locations across Canada open, operating under reduced business hours.

Learn more here.


A message from Rogers and Food Banks Canada:

March 26, 2020 –


A message from Rogers:

Rogers announced today two new partnerships to expand its community support during COVID-19, by bridging the digital divide and helping raise awareness for the critical needs of vulnerable women and children.  “This public health crisis compels all of us to take special care of those who need our help more than ever before,” said Joe Natale, President and Chief Executive Officer, Rogers.   “We are pleased to help support the great work being done by Big Brothers Big Sisters Canada and Women’s Shelters of Canada as they help ensure some of our most vulnerable community members are kept safe and connected.”  

Learn more here.

March 25, 2020 – We remain focused on delivering essential services in the safest way possible for our teams and our customers. To support on-going efforts to lessen the impact of COVID-19, beginning March 25, our technicians will temporarily stop entering customer homes. To ensure customers stay connected to the products and services they need, we are introducing a new Ignite Self-Installation program as a safe, easy and no contact way for our customers to install our Ignite Internet and TV services.

Learn more here.


A message from Rogers:

March 23, 2020 – Food banks are facing critical food shortages caused by COVID-19. Join us today to support your fellow Canadians from coast-to-coast-to-coast!

These are uncertain times for us all, but many Canadians – including children – face the fear of not knowing how, where, or even if, they will get their next meal.  During these challenging times, we all want to find ways of helping one another. Nobody should have to worry about where their next meal is coming from.

To help Food Banks Canada (FBC) continue safely serving Canadians in need during COVID-19, Rogers is donating one million meals and helping raise awareness of this urgent need through a national campaign to help fill the shelves. 

Donations will support FBC so it can provide local food banks with the resources needed to safely adapt their client delivery processes to accommodate social distancing, manage demand with a decrease in volunteer resources, purchase much needed staples and help clients in quarantine by providing essential food supports to them in home.

Every dollar counts and makes a difference. Your help ensures our neighbours living with food insecurity have enough to make it through this public health crisis.

Donations can be made online at foodbankscanada.ca or by calling 1-877-535-0958 x 233.


A message from Citytv:

March 23, 2020 – At a time when Canadians are faced with uncertainty and a significant shift in their daily routines, Breakfast Television is here to tap into the conversations happening in households across the country. Starting today at 9 a.m. ET on Citytv (6 a.m. PT, 7 a.m. MT, and 8 a.m. CT), Breakfast Television is expanding its role as a comforting constant for families with the addition of a new hour that will air across the country. 

Hosted by Dina Pugliese, Roger Petersen and News Anchor Melanie Ng, the focus of the daily national special is to let viewers not only act as spectators to history but participate in their own way. From calling in to sound off on how they feel, to participating in cooking and exercise demos alongside our hosts, BT is bringing fresh and entertaining content into a brand-new hour to keep the conversation going. BT invites viewers who have shifted their lives indoors – working from home, caring for kids who aren’t in school, or like most of us, trying to juggle both at once.

In Vancouver and Calgary, the new national hour will be featured during the local Breakfast Television morning shows in those cities, where viewers will continue to see live local news coverage through an L-Bar graphic on the screen.  In Toronto, the new national hour will follow the original three-hour BT morning show.


A message from Rogers tv:

March 19, 2020 – As all of us process COVID-19 news updates from around the world and across the country, often the most vital information you need to know is about what’s happening in your own community. With 35 local community stations in Ontario, Newfoundland, and New Brunswick, Rogers tv is delivering the latest COVID-19 updates from local officials. If you’re an Ignite TV customer, just say “COVID-19” into your Ignite TV voice remote for your latest community news update.


A message from Sportsnet:

March 19, 2020 – Fans can relive all the greatest goals, saves, hits, and games from the 2019-20 NHL regular season as Sportsnet and the NHL are making NHL LIVE, Sportsnet’s exclusive hockey streaming service, free for all Canadians beginning tomorrow (March 20) through to April 30.  NHL LIVE™ can be accessed through the NHL app on Android smart phones and tablets, iPhones and iPads, desktop computers through NHL.com, Apple TV (3rd Generation and later), Xbox One, PlayStation 4, Roku, Amazon Fire TV, Android TV, and Google Chromecast.


A message for Toronto Raptors fans:

March 18, 2020 – Sportsnet and TSN have teamed up to give fans all the highs, lows, and unforgettable moments from the 2019 Toronto Raptors championship run.  For 24 straight nights – March 20 to April 12 – Sportsnet and TSN will alternate coverage in prime time of the Raptors’ post-season series against the Orlando Magic, Philadelphia 76ers, Milwaukee Bucks, and Golden State Warriors.  Fans can also relive the games on both networks’ streaming services, Sportsnet NOW and TSN Direct.


A message from Rogers:

March 18, 2020 – This is an unprecedented and challenging time for all Canadians. While things are evolving quickly, we’re staying focused on two important priorities – protecting the health and well-being of our teams and our customers, and keeping Canadians connected. That’s why we’re making some changes to how we serve our customers in our retail stores.

Starting March 18, we will be closing most of our retail locations until March 31. While it won’t be business as usual, we’ll continue to be there to support our customers at 93 retail locations across the country to deliver critical services only, including:

  • Phone repair and loaner phones
  • Critical device activation
  • SIM card swap and replacements
  • Modem and cable box swaps
  • Remote controls for Ignite TV

A full list of available stores can be found here (Rogers, Fido, Chatr).

We are also putting in place additional measures in these stores to keep our teams and customers safe, including: reduced hours of operations at these locations from 12PM to 6PM local time; limiting the number of people in our stores at one time; adjusting the layout of our stores to help promote social distancing; and adding strict new health and sanitation procedures.

Beyond our retail stores, customers can continue to reach out for support. Our self-serve platforms, chat options and call centres are up and running to meet many of our customers’ needs. Here are just a few things you can easily do online:

  • View your bill and make a payment
  • Check your usage 24/7
  • Browse our device options and plans

If you’re feeling unwell, we ask that you please stay home and instead give us a call, visit us online or use our one of our mobile apps.

As we navigate the evolving public health situation, we’re committed to keeping you connected to the information and people that matter most. Please visit here for details on ways we are supporting our customers and their families through this critical time.


A message from the Toronto Blue Jays:

March 17, 2020


A message from Rogers:

March 16, 2020 – We know that there is a lot of uncertainty in your daily life right now. One of the things you don’t have to worry about is staying connected.  As we navigate the evolving public health situation, we’re leveraging the power of our networks and unique assets to keep you connected to the information and people that matter most.

We’re helping you stay connected

We are helping home phone and wireless customers and small businesses across all our brands – Rogers, Fido, and chatr – by waiving long distance voice calling fees across the country to help Canadians stay connected during this uncertain time, from now until April 30.

During this same period, for Canadians on postpaid plans and small businesses who need to be outside Canada or are making their way home, Rogers and Fido will also waive Roam Like Home, Fido Roam, and pay-per-use roaming fees in all available destinations. This includes over 180 places, including the United States and Mexico.

Rogers and Fido are also ensuring that services will not be suspended or disconnected for any customers experiencing financial difficulties over the next 90 days. In addition, we will support our customers facing financial uncertainty because of COVID-19 with more flexible payment options.

Also, until May 31, Rogers and Fido have temporarily removed data usage caps for customers on limited home internet plans so they can stream, surf, and connect without worrying about internet overages. 

We’re keeping you informed and entertained

As many Canadian families start their extended March Break staycations, our Ignite TV and Digital TV customers can enjoy a free preview of a rotating selection of channels, from March 16 until April 30, including popular content for the whole family.

Families can enjoy Disney, Disney Jr., Family Channel, Family Jr., YTV, Treehouse, Teletoon, and ABC Spark. We also have FX and news channels CP24, CTV News Channel and CBC News Network on rotation. Multicultural New Tang Dynasty and TV Asia are also in the mix.

New channels will continue join the rotation – visit Rogers.com/freepreview or say “free preview” into your Ignite TV voice remote to see what’s new.

We’re helping business customers work from home

We know that this public-health issue is impacting how we work by changing the operations of offices, workplaces and businesses — including an increased need for “work from home” solutions.  To help small businesses stay connected, in collaboration with Microsoft, we are offering Microsoft Teams and Office 365 collaboration solutions free for six months.  These tools can help small businesses implement affordable “work from home” technologies to stay productive and connected during this time. Details, as well as other work from home technology solutions can be found here.

Stay healthy, stay connected!


A message from the Toronto Blue Jays:

March 15, 2020 – As COVID-19 has brought the Toronto sports landscape and entire GTA community unforeseen challenges, team presidents Mark Shapiro of the Blue Jays, Brendan Shanahan of the Maple Leafs, Masai Ujiri of the Raptors, and Bill Manning of TFC and the Argonauts have teamed up and are personally contributing and leading the charge for their clubs to create a special assistance fund to further assist arena/stadium and support staff for their respective organizations should they be in need of extra financial assistance during this very difficult time.

The Team Toronto Fund will see team management, coaches, and players from all five teams contribute to the fund to provide additional aid to the many workers that support them each and every day and night.

“As the entire world grapples with the challenging effects of COVID-19, our Toronto sports community must band together and support each other,” said Mark Shapiro, President & CEO, Toronto Blue Jays. “No matter the outcome of the game, our staff are often the people Toronto fans remember most about their trip to the ballpark, field, or arena – for their smiles, helping hands, and passion. It is an honour to join my counterparts and exceptional sports leaders in our city to help make a meaningful impact on the lives of all our game day staff.”


A message about Rogers and Fido home internet service:

March 13, 2020 – We know how important it is for our customers to stay connected, and we are temporarily removing data usage caps for our customers on limited home internet plans until May 31, 2020, so they can stream, surf and connect without worrying about home internet overages. This change has been automatically applied and customers are not required to take any action.


A statement from Sportsnet and the Pinty’s Grand Slam of Curling:

March 13, 2020


A statement from the Toronto Blue Jays:

March 13, 2020


A message from Sportsnet:

March 12, 2020


A message from Cityline:

March 11, 2020 – The safety and well-being of our Cityline team and fans are a priority for us. We have been closely monitoring the risks around COVID-19, and have made the difficult but important decision to not tape in front of a live studio audience for the time being.


Hometown Hockey Update:

March 11, 2020 – Rogers Sports & Media has been closely watching the ongoing risks around COVID-19.  Today, we made the difficult but important decision to cancel all remaining Rogers Hometown Hockey Tour stops this season.

The well-being of the community, fans and our employees is a top priority and we need to take all necessary steps to ensure their safety.

While this is disappointing for everyone involved, it is the right thing to do.

Sportsnet’s national broadcasts of Rogers Hometown Hockey will now be produced from the NHL on Sportsnet studio and will continue to profile local hockey stories from each respective community.