Adaptive AI-powered spam call detection now available for Rogers and Fido customers
As part of our network and customer experience investments, we’ve introduced Spam Call Detect, a feature to help Rogers and Fido customers avoid answering unwanted and fraudulent voice calls.
Spam Call Detect uses a proprietary self-evolving analytic engine that is constantly improving to monitor calls coming into the Rogers wireless and wireline networks in real-time and evaluates if they are suspected to be spam or fraud. Incoming calls identified as potential spam or fraud will show up on a phone’s call display with a warning message such as “Likely Spam” or “Likely Fraud” to help customers decide whether to answer the call. With time, the technology will become even more accurate in predicting whether a call is unwanted spam or fraud.
“We are proud to bring Spam Call Detect to Rogers and Fido customers, equipping them with new technology to help combat unwanted calls,” said Tisha Rattos, VP Product & Device, Rogers Communications. “In this era of 24/7 connectivity, nuisance calls are a distraction, and this is one simple way we are helping our customers get back to what matters most.”
A service powered by Hiya, Spam Call Detect builds on existing measures we’ve already implemented through our work with the CRTC to combat unwanted calls including Universal Call Blocking, which stops incoming calls from telephone numbers that don’t comply with North American or International numbering plans, and STIR/SHAKEN, which authenticates caller ID information for Internet Protocol-based voice calls.
Spam Call Detect is now automatically available at no extra cost to Rogers and Fido wireless and home phone customers that have Call and Name Display functionality. Since implementation began, we’ve flagged over 250 million spam/fraud calls for our customers.
For more information on Spam Call Detect, check out our FAQ pages on Rogers.com and Fido.ca
Other helpful resources: How to Protect Yourself from Caller ID Spoofing and Spam Calls