Our Commitment
Technician standing in front of Rogers van

Our Commitments to you

We’re on a journey to earn back your trust and it starts with these five commitments we are making to you.

Our Commitment to Network Reliability

You look to us to deliver the highest standard of network reliability and keep you connected to what matters most, day in, day out. Which is why we’re investing $20 billion in our network over the next five years to help ensure we’re meeting and exceeding your expectations.


We’re committed to connecting you in an emergency.

911 calls must always go through. That’s why we’re making a formal agreement between providers to switch 911 calls to each other’s networks in the event of an outage for any provider’s network.


We’re committed to investing $20 billion in network reliability.

You need a network that you can count on. That’s why we’re investing $20 billion in our network over the next five years. Many investments have already begun, including increased oversight, testing, and using predictive technologies to ensure we meet and exceed your expectations.


We’re committed to setting the highest standard of reliability.

Several areas of your life depend on our wireless and internet networks. Which is why we’re working to physically separate them, so they’ll work independently – ensuring you stay connected.

Our Commitment to Exceptional Service

You expect and deserve the best in service. That’s why we’re investing in enhancements across every level of the customer experience. We’re striving to make all interactions simple and fast, and deliver the results you need.


We’re committed to our 100% Canadian-based call centres.

Rogers is the only provider with 100% Canadian-based call centres. We are a proud Canadian employer with thousands of team members across the country who are ready to serve you. Our local Customer Service Representatives have exceptional training on all our products and services and are ready to give you the support you need.


We’re committed to supporting you anytime you need it.

We have technical support options available to you 24/7, so when you need to reach us, we’re here. Whether you prefer to ask your question over the phone, or online chat, we’re ready to support you.


We’re committed to supporting you wherever you are.

Our 1,700 stores give customers a chance to meet with our representatives face-to-face. Whether you’re getting a new device, or upgrading your plan to better fit your needs, our retail team is committed to providing the exceptional service you deserve.

Our Commitment to Customer Satisfaction

We’ve always been driven to deliver innovation. Now, we’re innovating even further to enhance your experience with our products and services – from powerful home WiFi coverage to best-in-class 5G data plans.


We’re committed to providing customers with the ultimate home experience.

With 1000’s of free movies and all the entertainment you want, the way you want it with Ignite TV.


We’re committed to delivering powerful home WiFi coverage.

With our WiFi Satisfaction Guarantee, you can feel confidently covered from your first setup to ongoing proactive support.


We’re committed to offering customers best-in-class 5G data plans.

And all the latest 5G devices without overage fees so you can stream all the video, music, and content you want, worry-free.

Our Commitment to Connecting Communities

We believe that it’s our responsibility to support the communities where we live, work and play. That’s why we’re doing our part through key investments, expanding our network and supporting our local partners from across the country.


We’re committed to expanding digital accessibility across Canada.

We continue to make long-term investments in our networks to help ensure all Canadians have access to network connectivity, not only in urban and suburban areas, but in rural and Indigenous communities too. Through our Connected for Success program, we’re proud to provide high-speed, low-cost internet for those who need it most. The program currently services Ontario, New Brunswick and Newfoundland, with plans to expand nationally in 2023.


We’re committed to supporting and promoting small businesses and charities.

Rogers continues to support small businesses through our investment of $10M towards advertising, giving entrepreneurs the tools that they need to grow.


We’re committed to annual volunteering, company-wide.

We offer our employees paid time off so that our teams can give back to causes that are important to them. This results in thousands of volunteer hours spread out across hundreds of organizations, every year.

Our Commitment to the Next Generation

We want to connect youth to opportunities that will help them reach their highest potential. We’ve recently doubled our annual investment in Ted Rogers Scholarships in addition to our community grants and sports partnership contributions. Our goal is to continue supporting the next generation and help build a better future for Canada.


We’re committed to empowering the next generation through education.

We believe in helping the next generation reach their highest potential. In fact, we’re doubling our investment in Ted Rogers Scholarships, which help to remove barriers to education and provide opportunities for young Canadians to achieve their goals.


We’re committed to investing in youth and communities.

With Ted Rogers Community Grants, we champion community organizations that make a meaningful difference in the lives of young Canadians through education, sport, entrepreneurship, and digital literacy programs.


We’re committed to helping youth access sports programs.

As Jays Care Foundation’s largest donor, we’ve contributed $10M+ in funding to 45,000 kids across Canada.

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A 5G moment in Maxville: Rogers and EORN celebrate the first new towers to bring wireless connectivity to Eastern Ontario

Maxville, a small farming community of 800 people south-east of Ottawa, “boomed” in the 1880s when Canadian Atlantic Railway established a  ...

Experience the world’s most powerful Wi-Fi technology with Rogers Ignite Internet

New Wi-Fi modem – Rogers most powerful Wi-Fi device to date – features Wi-Fi 6E technology – delivering enhanced capabilities for an unbeatable  ...

A Message from Rogers President and CEO:

To Our Valued Customers, Since our network outage on July 8, I have had an opportunity to speak with many of  ...