Internet, email & text security

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Things to remember on Data Privacy Day…and every day!
January 28, 2019

Your personal information is important. Stay in control of it and keep it safe.

Sounds logical enough, but what do you do when almost every online account requires personal information (such as your name, email address, or date of birth) just to get started?

To mark National Data Privacy Day (January 28th) which encourages us all to know how and where our information is being used and shared, here are a few tips to protect your data every day:

1. Set strong and unique pa$5w0rds for each account.

Keeping your passwords separate between online accounts will help keep them safe and secure. Be sure to also update your passwords regularly.

2. Maintain your mystery online.

Social media platforms tend to update their privacy settings from time to time, so it’s important to check them regularly to ensure your information remains private.

3. Lock down your devices.

Your smartphones, tablets and laptops are a direct line of access to your emails, online shopping and bank accounts. Protect them with a passcode or pattern and always lock your devices whenever unattended.


Protect your data
October 16, 2018

It’s tough to keep up with the influx of information we share and access across all of our devices. So here are some useful tips to help you protect your data:

  • Guard your information online. Many of us shop and bank on the web and we have multiple accounts and passwords floating around. Make sure you routinely clear your web browser cache and cookies to remove session ID and credentials that may be stored locally. This is especially important if you’ve been working on a public computer.
  • Think before you click. Don’t click on any spam or pop-ups in websites.
  • Be smart while using public Wi-Fi. Public Wi-Fi can be a cozy place for cybercriminals to snoop around if you’re not careful. Be cautious if accessing sensitive information such as banking or online shopping over public Wi-Fi.
  • Visit secure sites. Make sure you see HTTPS at the beginning of the website address and the “lock” symbol, to know that websites you visit are secure.
  • Stop your digital trash from talking. Your trash might be someone else’s gold.  Simply deleting files doesn’t mean they are gone. Clear out your computer’s Recycle Bins, use applications to make sure hard drives are erased and make sure you shred your sensitive documents.
  • Turn them on. If your kids are online, use parental controls if available.


Every day is phishing season. Don’t take the bait!
October 16, 2018

Phishing refers to a “fake” message that tries to trick someone into unknowingly doing something that puts them at risk.  This can include sharing personal information or downloading viruses, like malware or spyware.

7 questions to ask yourself to help prevent being reeled in by phishing:  ​​

  1. Do you recognize the sender? A hint to a fake sender is when the email address is different and unrelated to the sender’s name.
  2. Are there spelling or grammar mistakes? These are common in basic phishing.
  3. Is it (almost) too good to be true? Hover over links to check if the URL looks legitimate before clicking.
  4. Are you prompted for an urgent response or action? Before you panic (and click), check if the URL link uses encryption (https://).
  5. Is there an attachment? Innocent looking files such as Word, PDF or images can be viruses in disguise if downloaded.
  6. Is your personal information being requested? Consider this a red flag immediately. Major institutions such as banks and government services will not request personal information to be sent through email.
  7. Do you change your passwords often? This is a simple yet important way to protect yourself. If you find it hard to remember your password, use password management tools.

You can forward suspicious emails to


Smishing-who? Phishing’s evil twin
October 16, 2018

Have you ever received a text message offering “monetary freedom” or a warning about “unauthorized bank charges?” Good or bad, these are just a couple of tactics that scam artists use to lure recipients to click on a text message link and divulge sensitive information.

“Smishing” scams got their name because they’re similar to Phishing email scams, but are sent via SMS, the technology underlying a typical text message. These scams are moving beyond mailboxes and into text messages.

4 tips to spot Smishing Texts:

  1. Sense of urgency. They may entice to react quickly, whether through a warning or reward.
  2. Too good to be true. Monetary offerings, rewards or job offers that appear enticing.
  3. Strange links or attachments. They may include short links, attachments or images.
  4. Out of the ordinary. Texts from unlikely senders such as banks or companies requesting information, or even a friend that asks something that doesn’t sound right.

You can forward suspicious texts to 7726 (SPAM).

18 responses to “Internet, email & text security”

  1. rose hart says:

    how do i get a virus scan on my rogers account ********** and how much will it cost and please if i accect put it on bill

    • RogersPaul says:

      Hi Rose, thank you for your message. Our technical support teams can help you with any questions you have about your internet service with us. You can reach them on Facebook, Twitter or Live Chat when it’s convenient for you.

    • Mary Selmes says:

      I have purchased Rogers Premuim on line Protection for $4.99 per month. How do I register. When I try to put in my e-mail address and password, it will not let me. When I try to crate a new account, it will not let me.

  2. Peter Jones says:

    Want to change my password to my email address

  3. Received an email from YOU stating that my incoming mails were
    placed on hold due to….

    Did you folks at Rogers sent this?

    • RogersPaul says:

      Hi Wilf – thank you for your message. It’s unlikely that the email is from us and much safer if you do not click any of the embedded links it may contain. If you think you are missing some emails then I recommend contacting technical support at your convenience (see our Contact Us page for the various ways you can reach them). You may also report suspicious emails by sending a complaint to

  4. S M says:

    I learned today from Rogers Live Chat that while Rogers Mobile customers used to get Anti-Virus/Malware software as part of their benefits, this is no longer the case. It’s a shame because I believe one of the best ways of encouraging people to protect themselves online is to offer free or highly discounted software solutions that Rogers can get through volume discounts but not the customers themselves. I hope that Rogers will bring back these benefits.

  5. Mark says:

    Forgot my password for my iTunes account. Not sure where to go to reset it

  6. Jens Simonsen says:

    Got this text at 0709hrs on a Saturday morning.

    From:1 (240) 279-7666

    “ROGERS : We sent you a refund.
    Deposit your money:”

    Alerting you is one thing but how are they stopped?

  7. Rebecca Chan says:

    Good Morning, I have my rogers email for a long time and I was asked to reset my password. Somehow my password is not correct and I forgot the answer of my security questions. Is there any other way I can change my password?

    Please advice,

    • RogersMike says:

      Hi Rebecca! Please contact our customer service team on Twitter @RogersHelps or … they should be able to help. 🙂

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