TORONTO, Nov. 22 /CNW/ - A recent survey of Canadian retailers conducted
by PROFIT magazine showed that half of the stores visited by its mystery
shoppers failed to achieve at least a "C" grade for their customer service. In
several cases, retail staff not only lost a potential sale that day, but did
things that would ensure the shopper would never return in the future.
Thankfully, PROFIT also found retailers who delivered the kind of service that
leads to higher sales and repeat business. One of its secret shoppers was
Andrij Brygidyr, president of A&A Merchandising, a provider of various
services for retailers, including merchandising, point-of-sale display design
and secret shopping. The Business Coach podcast, now available online,
welcomes guest Andrij Brygydir to discuss the ups and downs of retail in
Rated as one of the top podcasts available for download during the run of
its first series of episodes on Apple iTunes, the new Business Coach episodes
offer new insight and information in an updated format to help small business
owners run their business better. Since October 2007, Business Coach episodes
have been regularly available on iTunes, as well as at
http://www.bmo.com/podcast and http://www.PROFITguide.com. Previous releases
include: "Lessons from the Dragons' Den," "Economic Outlook," "Building an
advisory board," "Family business," "Wealth building for entrepreneurs,"
"Better Workplaces," and "The Business Case for Social Media." Further
episodes are scheduled for release on December 4th and 18th.
The Business Coach podcast is offered in both English and French, with
the English language interviews hosted by Ian Portsmouth and broadcaster André
About PROFIT Magazine
PROFIT: Your Guide to Business Success offers news, strategies, tips,
interviews and other resources to entrepreneurs leading Canada's
fastest-growing companies. Each year PROFIT - which currently reaches more
than 300,000 readers nationally - hosts a number of events that bring together
business leaders in the fast-growth segment and champions the interests of
those leaders. PROFIT was founded in April 1982 as Canada's first national
magazine geared to entrepreneurs. Visit PROFITguide.com.