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Keeping You Connected: We’re enhancing self-installation of our home services to safely serve you better

March 25, 2020

Articles

Now more than ever, it is important to stay connected to the information you need and the people you love. Even though you are physically distancing at home, you do not have to worry about getting our dependable home products including Ignite Internet, TV, Home Phone or Smart Home Monitoring Automate services.

We remain focused on delivering essential services in the safest way possible for our customers and our teams. To support on-going efforts to lessen the impact of COVID-19, our technicians have temporarily stopped entering customer homes. To ensure customers stay connected to the products and services they need, we have enhanced our self-install services to deliver a safe, easy and contactless way for our customers to install their new services.

How it works:

  1. Contact us through live chat, direct message or via phone and our technicians will arrange a safe, contactless delivery of an equipment kit outside your front door (at no additional cost) and will verify the network connection outside the home.
  2. Sign in to MyRogers so you are all set to seamlessly complete your self-install once your equipment arrives. Don’t have an account? No worries. Visit here or follow the MyRogers registration email we will send to you.
  3. Get Started: Once registered for MyRogers, customers can download the Ignite WiFi Hub app for quick, easy and secure install of Ignite Internet. Ignite TV customers can access shows and movies by downloading the Ignite TV app and set up their new Voice Remote to enjoy favourites on the TV. Begin using Ignite Home Phone by simply plugging your phone into the new gateway. Plus, downloading the Rogers Smart Home Monitoring app will enable the set up of the Automate system to connect light bulbs, sensors, cameras and more. Step-by-step guides will be included with your equipment.

To help support you with the installation, you will also have access to 24/7 e-chat services or remote video assistance by our technicians and support agents.  

Learn more about self-install with our guides and videos for Ignite services here.