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Keeping You Connected: We’re enhancing our Internet & TV self-installation to safely serve you better

March 25, 2020

Articles

Now more than ever, it is important to stay connected to the information you need and the people you love. Even though you are physically distancing at home, you do not have to worry about getting our internet or TV services!

We remain focused on delivering essential services in the safest way possible for our teams and our customers. To support on-going efforts to lessen the impact of COVID-19, beginning March 25, our technicians will temporarily stop entering customer homes. To ensure customers stay connected to the products and services they need, we are introducing a new Ignite Self-Installation program as a safe, easy and no contact way for our customers to install our Ignite Internet and TV services.

Here’s how it works:

  1. Contact us through live chat, direct message or via phone and our technicians will arrange a safe, no contact delivery of an equipment kit outside your front door (at no additional cost) and will verify the network connection outside the home
  2. Sign in to MyRogers so you are all set to seamlessly complete your self-install once your equipment arrives. Don’t have an account? No worries. Visit here or via the MyRogers registration email we will send to you.
  3. Download the apps. Once registered for MyRogers, customers can download the Ignite WiFi Hub app for a quick, easy and secure install of Ignite Internet. A step-by-step guide will also be included with your equipment. Plus, Ignite TV customers can immediately start accessing shows and movies by downloading the Ignite TV app.

If you experience any issues along the way, our teams are available 24/7 through e-chat to help.

Looking for our Smart Home Monitoring or Ignite Home Phone? We are working diligently on getting these services ready with self-install. Stay tuned for more details coming soon!

Learn more on self-install with guided videos for Ignite Internet and TV here.