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Making it easy: Unbundle-ing Ignite internet charges for tax season!

March 1, 2021

Articles

Tax season can be stressful, especially if you work from home.

In the past, if you were an Ignite customer who worked from home and needed to claim a separate internet charge on their taxes, you would have to contact our frontline for help, as Ignite prices are shown on monthly bills as one amount. This process could be difficult for everyone involved.

As a member of our frontline team, Amanda Ginn had helped customers through this process too many times. She saw how confusing it could be for our customers, and also how frustrating it could be for her fellow frontline team members. She knew there had to be a better way – especially with so many more people working from home in 2020 – and so she put the wheels in motion to bring her idea to life. Our team got to work on the idea and created a simple solution just in time for tax season!

How to break down the cost of your internet if you have Ignite:

Unless otherwise noted below or unless a separate price for internet is indicated on your monthly bill, your internet service comprises 60% of your total monthly bundle price (listed on your bill under “Monthly Charges”).  Here’s out to work it out:

If you have the following bundle, your internet comprises 70% of your total monthly bundle price:

  • Ignite TV Starter + Gigabit Ultd

If you have one of the following bundles, your internet comprises 50% of your total monthly bundle price:

  • Ignite TV Popular + Gigabit Ultd
  • Ignite TV Premier + Gigabit Ultd
  • Ignite TV Select + 500 Ultd
  • Ignite TV Popular + 500 Ultd
  • Ignite TV Select + 150 Ultd

If you have one of the following bundles, your internet comprises 40% of your total monthly bundle price:

  • Ignite TV Premier + 500 Ultd
  • Ignite TV Premier + 150 Ultd
  • Ignite TV Popular + 150 Ultd
  • Ignite TV Premier + 75 Ultd
  • Ignite TV Popular + 75 Ultd

Find out more details on how to break out the internet cost from your Ignite bundle here.

**Please note that these percentages represent how Rogers allocates value in its bundles and is provided to you for information purposes only. Rogers is not responsible for any outcome of your use of this information.