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Mary’s story – Family chats and cost-savings made possible through Rogers Connected for Success™

July 19, 2021

Articles

Like so many Canadians who live alone and with a disability, Mary Winchester’s only connection to others and the outside world during the COVID-19 pandemic was virtually.

“My aunt got together a little family group chat online to keep everybody socializing and support a family member going to chemotherapy for cancer to keep her spirits up,” says Winchester. “It was the way everybody started to stay in touch.”

But Winchester so often missed these family calls due to an unstable internet connection – a frustration compounded by a costly bill from her previous service provider. Legally blind and on a fixed disability income, the Mississauga, Ontario resident turned to the local food bank to help make ends meet.

And while that helped to fill her pantry, the inability to connect with family and friends increased her feelings of isolation and loneliness. But when her sister in Vancouver heard about expanded eligibility for Rogers high-speed low-cost internet program Connected for Success™, she encouraged Winchester to apply. 

“The Rogers person was so helpful when I called. With my impaired vision, he took my application details by phone and filled it in for me, even sending screenshots for my son and I to review and then signed me up,” says Winchester. “I’m very satisfied with Connected for Success. Very, very good customer service and the price is fantastic. It’s very helpful, because on a fixed income an extra $50, $75, or more goes along way.”

Here at Rogers, we are committed to helping bridge the digital divide through its community investment programs and affordable products and services, including Connected for Success, which is currently available to upwards of 750,000 Canadians across Ontario, New Brunswick, and Newfoundland.Eligibility includes Ontarians receiving support through Ontario Works, Ontario Disability Support Program, the maximum childcare benefit, seniors on guaranteed income supplement, or residents living in rent-geared-income housing. The program also offers speed tiers to support the evolving connectivity needs of Canadians.

Today, Winchester fills her shopping cart how she likes, and even makes room for her favourite treats. But most importantly, she never misses a family chat. To learn more about Rogers Connected for Success and to see if you are eligible, please visit: www.connectedforsuccess.ca. Or speak with a Connected for Success representative by calling 1-866-689-0758 Monday-Friday from 9 am – 6 pm ET or Saturday-Sunday from 9 am – 5 pm ET.