All Articles

National Consumer Wireless Code Will Ensure Canadians are Treated Fairly from Coast to Coast

Rogers Submits Comments to CRTC, Supports CWTA Draft Code

TORONTO, Dec. 4, 2012 /CNW/ – Rogers Communications today reaffirmed its
support for a National Consumer Wireless Code that will mean strong
consumer protection standards that treat Canadians equally, regardless
of where they live. Rogers has submitted comments to the CRTC that
build on the draft code that the company put forward to the regulator
this past spring.

“Developing a National Consumer Wireless Code is about ensuring
transparency, clarity and predictability for all Canadians by replacing
the current patchwork of provincial legislation with one strong
consumer protection standard,” said Ken Engelhart, SVP, Regulatory.
“Consumers should feel confident that they will be treated fairly and
equitably, whether they live in Calgary or Charlottetown, London or

Rogers supports the proposed code submitted to the regulator today by
the CWTA that includes input from both large and small service
providers from across Canada. The code builds on Quebec’s Bill 60, Act to amend the Consumer Protection Act, adding additional clarity to better allow consumers to understand their
rights and privileges and to understand the responsibilities of service

A national code would provide a single set of standards to make it
easier for Canadian consumers to do business with service providers in
every part of the country. Rogers believes that all wireless customers
should have the confidence and the knowledge they need to make informed
decisions and service providers should give them the tools they need,
like easy to understand cancellation fees, plain language contracts,
and simple tools to monitor data usage.

Rogers applauds the new CRTC Chair Jean-Pierre Blais for bringing this
important issue to the forefront and encourages Canadians to
participate in the public consultation process. Although the CRTC has
previously not addressed consumer protection for the wireless industry,
Rogers believes it is an important area for the CRTC to regulate to
ensure a more consistent experience for consumers across the country.

About Rogers Communications:

Rogers Communications is a diversified Canadian communications and media
company. We are Canada’s largest provider of wireless voice and data
communications services and one of Canada’s leading providers of cable
television, high speed internet and telephony services. Through Rogers
Media we are engaged in radio and television broadcasting, televised
shopping, magazines and trade publications, sports entertainment, and
digital media. We are publicly traded on the Toronto Stock Exchange
(TSX: RCI.A and RCI.B) and on the New York Stock Exchange (NYSE: RCI).
For further information about the Rogers group of companies, please

SOURCE: Rogers Communications Inc.