TORONTO, Oct. 10, 2013 /CNW/ – Rogers and Fido wireless voice and SMS
services were fully restored last night. The service interruption
which began earlier last evening affected all wireless voice service
across the country along with some SMS service.
Nadir Mohamed, President and CEO of Rogers Communications said; “I
recognize this service interruption was unacceptable for our customers.
We worked as quickly as possible to restore service and it was
gradually restored over the course of the evening. I sincerely
apologize to all of our customers for this significant inconvenience
and appreciate their understanding and patience.”
We’re continuing to investigate the root cause of the issue to help
ensure it doesn’t happen again. To thank our customers for their
patience, Rogers and Fido will proactively credit all of its postpaid
wireless customers for one day of service
SOURCE Rogers Communications Inc.