Crews are working around the clock to restore services to impacted
TORONTO, Dec. 23, 2013 /CNW/ – With hundreds of thousands of people
still without power, Rogers is taking steps to help residents deal with
the aftermath of the weekend’s ice storm.
Working with the Canadian Red Cross, Rogers will help pay for the
shelters being run across the province and will provide hygiene kits
for those who need them. It is also opening up its retail stores to
help friends and family stay connected. All residents are encouraged to
drop by one of 89 open retail locations to access the store WiFi
network, charge their device and use courtesy phones and laptops to
keep in touch with loved ones. The company is also providing loaner
phones to many local shelters that have been set up.
“All hands are on deck and working around the clock to restore services
to our customers as quickly as possible,” said Bob Berner, Chief
Technology Officer, Rogers Communications. “In addition to restoring
services, we’re supporting the Red Cross, opening up our retail stores
and continuing to look for ways to help those in need.”
The extreme weather conditions have left many homes without power, and
as a result, some Rogers customers may be experiencing home phone,
internet and television service interruptions. As power is
progressively restored to homes, most services will return to normal.
In some cases, landline services may not immediately resume, as power
for network equipment may come from another area where power has not
yet been restored or where cable lines may have been damaged. Power
generators are being moved from site to site to maintain and restore
service where possible.
Customers affected by home service interruptions may be unable to reach
emergency services using their landline telephone. Ninety-five percent
of wireless services are available and can be used to make emergency
calls. We encourage our customers to check the status of their service
and take precautionary steps. Officials have advised citizens to check
in on vulnerable or elderly neighbours who may be impacted by the
“The Red Cross appreciates Rogers generosity in helping the people
affected by the ice storm,” said Tim Hoswitschka, Director National
Corporate Relations, Canadian Red Cross. “Funds will be used to help
with our warming stations and shelters, where we have operations.”
Rogers will continue to update its customers as service resumes through
social media and the Rogers.com website.
Rogers is a leading diversified Canadian communications and media
company. We are Canada’s largest provider of wireless voice and data
communications services and one of Canada’s leading providers of cable
television, high-speed Internet and telephony services. Through Rogers
Media we are engaged in radio and television broadcasting, televised
shopping, magazines and trade publications, and sports entertainment.
We are publicly traded on the Toronto Stock Exchange (TSX: RCI.A and
RCI.B) and on the New York Stock Exchange (NYSE: RCI).
SOURCE Rogers Communications Inc.