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Rogers marks Canada Day by delivering on our commitment to 100% Canadian-based customer care team

Starting this Canada Day, we are proud to announce that every phone call or online chat with our customer care team will be answered by a member of our team right here in Canada.

Following our merger with Shaw, we committed to repatriating hundreds of Shaw jobs back to Canada as part of our commitment to a 100% Canadian-based customer service team.  Our customer care team has now been fully repatriated with roles in British Columbia, Alberta and Manitoba, with the entire customer service team being fully transitioned this year.

In 2020, we proudly became the only national mobile provider with 100% Canadian-based call centres, and now, together with Shaw, we’ll continue to provide customer care from our knowledgeable teams based in communities throughout Canada.

This is just one of the many ways we are investing in Canada. We are continuing to invest in our national wireline and wireless networks to connect even more people and places across Canada.  This includes a five-year commitment to invest $6.5 billion across Western Canada to expand our 5G network, invest in our fibre-powered internet network, and to connect more rural, remote and Indigenous communities.