Tell us about your team and the work you do everyday.
Rogers Technical Operations team is part of our Connected Home Business unit. We’re over 2500 employees strong and about half of our employees are on the frontlines serving our customers every day. This includes Service Assurance teams from Ontario to Newfoundland (these are our Service, Maintenance and Installation Technicians in the field), and our Consumer Technical Support teams based in Montreal, Moncton, St. John’s and the Greater Toronto Area supporting Rogers customers for their Wireless and Connected Home Services.
How does your team make a difference in the community?
Our team is passionate about giving back, and they show up for the causes they care about! Last year, building on the momentum from Rogers Give Together Volunteer Days in June, Tech Ops rallied together and 39% of our employees volunteered to help causes they are passionate about. Among our frontline teams, Consumer Technical Support had the most volunteers, with more than 650 team members (53%) volunteering together in support of over 95 local organizations in seven communities across four provinces!
Why is it important to get involved in local initiatives?
At Rogers, giving back to the communities where we live and work is a core value. We realize how fortunate we are and take our responsibility to support those who are less fortunate very seriously.
What makes you proud to work for Rogers?
Where do I begin? Rogers started as a family business and it truly feels that way; we support each other, our customers, and our communities. It’s how we do business and how we show up every day.