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Phishing and spam.

Phishing refers to “fake” messages, which can be delivered either by email or text, that try to trick someone into unknowingly doing something that puts them at risk.  This can include sharing personal information or downloading malware, like viruses or spyware.  Here are some important questions to ask:

  1. Do you recognize the sender? A red flag is when the email address is different and unrelated to the sender’s name or the domain name doesn’t match.
  2. Are there spelling or grammar mistakes? These are common in basic phishing messages.
  3. Are you being asked to do something? Be cautious if you’re prompted to respond quickly, provide information or click on a link or attachment. 
  4. Is there an attachment? Innocent looking files such as Word, PDF or images can be viruses in disguise if downloaded.
  5. Is your personal information being requested? Consider this a red flag immediately. Major institutions such as banks and government services will not request personal information to be sent through email or text.

Rogers will never ask you to provide your personal or account information through email or text.

For suspicious emails that appear to be sent from Rogers, report them to

If you receive a suspicious message, you can report it to the Canadian Anti-Fraud Centre (CAFC).

For suspicious text (SMS) messages, forward them to: 7726 (SPAM).