Security & Privacy

Phishing and spam

Phishing refers to “fake” messages, which can be delivered either by email or text, that try to trick someone into unknowingly doing something that puts them at risk.  This can include sharing personal information or downloading malware such as viruses. 

Here are some important questions to ask:

  1. Do you recognize the sender? Check the email address, not just the sender’s name. Red flags could include extra words, symbols, or substituted letters in the address, especially the domain.
  2. Are you asked to click on a link or open an attachment? Instead of clicking a link or opening an attachment – which can house malware, go directly to the source’s official site by searching in a new browser.
  3. Is your personal information being requested? Consider this a red flag immediately. Major institutions such as banks and government services will not request personal information to be sent through email or text.
  4. Are you being asked to do something? Be cautious if you’re prompted to respond quickly or urgently, provide information or click on a link or attachment. Confirm directly with the source without using any information provided in the message.
  5. Are there spelling or grammar mistakes? These are common in basic phishing messages but not always present.

Rogers will never ask you to provide your personal or account information through email or text.

For suspicious emails that appear to be sent from Rogers, report them to

If you receive a suspicious message, you can report it to the Canadian Anti-Fraud Centre (CAFC).

For suspicious text (SMS) messages, forward them to: 7726 (SPAM).